Freshservice | billed annually

Freshservice, developed by Freshworks, is a robust cloud-based IT service management (ITSM) solution designed to streamline IT operations and enhance service delivery. Built with an intuitive interface and comprehensive features, Freshservice enables organizations to manage incidents, service requests, assets, and changes efficiently. The platform follows ITIL best practices, ensuring structured workflows and optimized IT processes. With automation capabilities and AI-driven tools, Freshservice reduces manual tasks, accelerates response times, and improves overall productivity for IT teams.

A standout feature of Freshservice is its powerful incident and problem management system, which allows IT teams to resolve issues faster while minimizing disruptions. The self-service portal empowers users to find solutions through a knowledge base or submit tickets effortlessly. Freshservice’s service catalog simplifies request management, making it easy for employees to access services and track progress. Its asset management capabilities offer full visibility into IT infrastructure, ensuring better control over hardware, software, and contracts.

Automation plays a crucial role in Freshservice, with features like workflow automator, AI-powered suggestions, and smart ticket assignments. These tools help eliminate repetitive tasks and ensure tickets reach the right personnel promptly. The platform also supports change and release management, enabling businesses to implement updates with minimal risk. Customizable reports and dashboards provide real-time insights into IT performance, helping organizations make informed decisions and identify areas for improvement.

Freshservice caters to businesses of all sizes, from startups to large enterprises, thanks to its scalable architecture and seamless integrations with popular applications. Its cloud-based deployment ensures quick setup, regular updates, and secure data handling. By enhancing operational efficiency, improving user experience, and reducing downtime, Freshservice empowers IT teams to deliver exceptional service while aligning IT goals with broader business objectives.