Hiver | Customer Support | Lite | per user | per month

Hiver is an AI-powered customer service platform designed to simplify communication and streamline workflows across various customer support channels. By consolidating emails, live chats, WhatsApp, and voice communication into a single platform, Hiver enables teams to collaborate seamlessly and respond to customer queries faster. It provides advanced automation and AI capabilities, helping businesses automate repetitive tasks, respond promptly, and resolve issues efficiently.

This platform empowers teams to manage their work more effectively by offering features such as AI Copilot, which assists in drafting responses and uncovering insights, and customizable workflows to streamline operations. Hiver also integrates easily with over 100 applications like Salesforce, Jira, and Slack, allowing teams to bring all customer context into one view.

With Hiver's advanced analytics and reporting tools, businesses can track key support metrics, team performance, and customer satisfaction. The platform also provides a self-service customer portal and a knowledge base, enabling customers to find answers independently, reducing the workload on support teams.

Hiver's scalability and flexibility make it a robust solution for teams across various industries, from technology to healthcare, and it can be customized to meet the needs of businesses of all sizes. By leveraging AI and automation, Hiver helps organizations deliver exceptional service while improving team productivity and customer experience.