LiveAgent is a powerful all-in-one customer support software designed to help businesses deliver seamless and efficient customer service. It combines essential tools like ticketing, live chat, call center functionality, and social media integrations into a unified platform, making it easier for teams to manage customer inquiries and improve satisfaction. Trusted by businesses of all sizes, LiveAgent is an excellent solution for companies looking to streamline workflows and enhance customer engagement.
The platform’s universal inbox centralizes communication by collecting messages from email, live chat, phone calls, and social media into one organized dashboard. This ensures teams can respond faster and stay on top of all interactions without missing a single query.
With LiveAgent’s real-time live chat, businesses can engage with website visitors instantly, offering personalized assistance and increasing conversion rates. Customizable chat widgets and proactive chat invitations allow teams to tailor the experience to fit their brand.
The ticketing system is another standout feature, enabling businesses to efficiently manage customer queries with automation, tagging, prioritization, and SLA compliance. Combined with a robust call center solution featuring IVR, call routing, and unlimited call recording, LiveAgent empowers teams to provide consistent support across channels.
For self-service options, LiveAgent offers a knowledge base, allowing businesses to create FAQs, forums, and help articles for customers to access anytime. It also integrates seamlessly with over 200 tools, including CRM and eCommerce platforms like Shopify and Slack.
Detailed analytics and reporting tools provide actionable insights into team performance, SLA compliance, and customer satisfaction, helping businesses make data-driven improvements.
Whether for startups, SMBs, or enterprises, LiveAgent offers an adaptable and scalable solution that enhances customer service operations, strengthens relationships, and boosts brand loyalty. With its intuitive design and feature-rich platform, LiveAgent sets the standard for modern customer support.
Product Overview:
Platform Type: SaaS Help Desk and Customer Support Software
Target Users: Small businesses, startups, mid-sized companies, and enterprises
Deployment: Cloud-based and On-Premises options
Supported Devices: Desktop and mobile (iOS, Android)
Integrations: Over 200 integrations, including CRM, eCommerce, and social media tools (e.g., Slack, Shopify, Zapier)
Languages Supported: Multilingual support with over 40 languages
Security: GDPR compliance, SSL encryption, and role-based access control
Pricing: Multiple pricing plans, including free and tiered paid plans based on features and team size
Key Features:
Universal Inbox: Centralized dashboard to manage emails, calls, chats, and social media messages in one place.
Live Chat: Real-time customer support with customizable chat widgets and proactive chat invitations.
Ticketing System: Efficient ticket management with features like automation, tagging, and priority settings.
Call Center Integration: Built-in call center with IVR, call routing, and unlimited call recording.
Social Media Integration: Manage Facebook, Instagram, Twitter, and more directly from LiveAgent.
Knowledge Base: Build self-service portals with articles, FAQs, and forums.
Automation Rules: Streamline repetitive tasks with workflows, SLA automation, and canned responses.
Analytics and Reporting: Track team performance, SLA compliance, and customer satisfaction with detailed reports.
Customizable Interface: Tailor workflows, templates, and customer portals to fit your brand.
Mobile Apps: Access LiveAgent on-the-go with apps for iOS and Android.
Industrial Robotics Integration
IT Outsourcing Service
Secure Internet SD-WAN Connection
Digital Marketing Service
