LiveChat is a leading customer support software designed to facilitate real-time communication between businesses and their customers. It enables businesses to offer seamless, instant support through live chat on their websites, providing faster response times, increased customer satisfaction, and improved sales conversion rates. LiveChat integrates effortlessly with websites, allowing businesses to respond to inquiries promptly and effectively, enhancing the overall customer experience.
With LiveChat, companies can monitor website visitors in real-time, engage with them proactively, and resolve issues instantly, all from a centralized dashboard. The software supports a range of features that make customer service interactions efficient, including automated greetings, chat triggers, and easy integration with customer relationship management (CRM) tools, email marketing platforms, and other third-party applications.
LiveChat provides a customizable chat widget, ensuring that businesses can align it with their brand's aesthetic and messaging. The software also includes analytics tools, which offer valuable insights into customer behavior, chat performance, and agent productivity, allowing businesses to refine their support strategies for optimal results.
For teams, LiveChat allows for collaboration, enabling multiple agents to handle customer inquiries simultaneously. The platform also supports offline messaging, ensuring that no customer query goes unanswered even when agents are unavailable. Whether used for customer support, sales, or engagement, LiveChat offers a reliable, scalable solution for businesses of all sizes.
Product Overview
Real-time live chat support for websites.
Seamless integration with CRM, marketing, and third-party apps.
Customizable chat widget that aligns with your brand.
Provides detailed analytics on chat performance and customer behavior.
Offline messaging support for customer inquiries outside business hours.
Allows team collaboration with multiple agents handling chats.
Easy to install and implement on any website.
Key Features
Real-time customer interaction and support.
Proactive chat triggers and automated greetings.
Customizable chat widget to match your website’s theme.
Integrates with CRM, email marketing tools, and other third-party apps.
Analytics dashboard with insights into agent performance and customer behavior.
Offline messaging feature for continuous customer engagement.
Collaboration tools for multiple agents to manage inquiries.
Industrial Robotics Integration
IT Outsourcing Service
Secure Internet SD-WAN Connection
Digital Marketing Service
