Sprinklr | Social Media Management | per seat | month

Sprinklr is a unified customer experience management (CXM) platform designed to help businesses engage with customers across various digital channels. Founded in 2009, Sprinklr aims to bridge the gap between enterprises and their customers by unifying silos, technology, and teams across large organizations.

The platform offers a suite of products tailored for different business functions:

Sprinklr Service: An AI-powered customer service solution that integrates voice, digital, and social channels, enabling seamless interactions and resolutions.

Sprinklr Social: A social media management tool that allows businesses to publish, engage, and analyze content across multiple social platforms.

Sprinklr Insights: A consumer intelligence suite that provides social listening, competitive insights, and media monitoring to help businesses understand customer sentiment and market trends.

Sprinklr Marketing: A marketing solution that enables content marketing, campaign planning, and social advertising to drive brand awareness and customer engagement.

Sprinklr's platform is built on a unified architecture, allowing teams across engagement, sales, marketing, advertising, and customer service to collaborate seamlessly. The platform integrates with various software and systems, ensuring that data is unified under one platform for efficient collaboration.

In recent developments, Sprinklr has launched over 700 new features to enhance the unified customer experience, including AI-powered enhancements and generative AI integrations.