Tidio is a comprehensive customer service platform that integrates live chat, chatbots, and email marketing to enhance customer engagement and streamline communication. Designed for businesses of all sizes, Tidio offers an intuitive interface that allows companies to set up and manage customer interactions efficiently. With over 300,000 websites worldwide utilizing its services, Tidio has established itself as a reliable solution for improving customer support and boosting sales.
One of Tidio's standout features is its AI-powered chatbot, Lyro. Lyro leverages advanced artificial intelligence to handle customer inquiries, providing instant responses and freeing up human agents for more complex tasks. This AI integration ensures that customers receive timely assistance, enhancing their overall experience.
In addition to its chatbot capabilities, Tidio offers a live chat widget that enables businesses to engage with customers in real-time. This feature is particularly beneficial for addressing immediate customer concerns and fostering a more personalized interaction. The platform also supports proactive messaging, allowing businesses to reach out to visitors on their website, thereby increasing the chances of conversion.
Tidio's pricing plans are designed to accommodate various business needs, offering flexibility and scalability. With options for both monthly and annual subscriptions, businesses can choose a plan that aligns with their requirements and budget. The platform also provides a 7-day free trial, allowing potential users to explore all features before making a commitment.
Product Overview
Live Chat Widget: Engage with customers in real-time through an intuitive interface.
AI-Powered Chatbot (Lyro): Handle customer inquiries instantly with advanced AI capabilities.
Proactive Messaging: Reach out to website visitors to increase conversion opportunities.
Email Marketing Integration: Manage and automate email campaigns to nurture customer relationships.
Mobile App: Manage customer interactions on the go with Tidio's mobile application.
Analytics and Reporting: Gain insights into customer interactions to improve service quality.
Multilingual Support: Communicate with customers in multiple languages to cater to a global audience.
Key Features
Live Chat: Provide immediate assistance to customers through real-time chat.
AI Chatbot: Automate responses to common inquiries, enhancing efficiency.
Proactive Chat: Initiate conversations with visitors to boost engagement.
Email Marketing: Create and send targeted email campaigns to customers.
Mobile Access: Manage customer interactions from anywhere using the mobile app.
Analytics: Monitor and analyze customer interactions to optimize support strategies.
Integrations: Seamlessly connect with various platforms and tools to enhance functionality.