Zoho SalesIQ is a live chat and website visitor tracking software designed to boost customer engagement and sales conversion rates. It enables businesses to interact with website visitors in real time, offering personalized support and capturing valuable leads. By tracking visitor activity on your website, SalesIQ provides insights into user behavior, helping sales teams identify the most promising leads.
With its live chat feature, businesses can provide immediate assistance to potential customers, answering questions and addressing concerns before they leave the site. SalesIQ also integrates seamlessly with popular CRM systems, including Zoho CRM, enabling users to sync customer data and manage interactions from a single platform.
The platform uses AI-powered chatbots to engage customers outside of business hours, qualifying leads, and even answering frequently asked questions. This helps ensure that no lead goes unnoticed, even when the sales team is offline. Additionally, SalesIQ’s real-time analytics and reporting allow businesses to track visitor activity, measure engagement, and assess the effectiveness of their live chat strategy.
SalesIQ also provides tools for proactive customer engagement, such as triggering automated messages based on visitor behavior and offering targeted discounts or promotions. With its mobile app, teams can stay connected and respond to customers anytime, anywhere.
Product Overview
Real-time live chat for instant customer support.
Visitor tracking and behavioral insights to qualify leads.
AI-powered chatbots for 24/7 lead engagement.
Seamless integration with Zoho CRM and other tools.
Proactive messaging based on visitor behavior.
In-depth analytics and reporting to measure engagement.
Mobile app for on-the-go customer support.
Key Features
Real-time live chat for direct interaction with visitors.
Visitor tracking to gain insights into customer behavior.
AI-powered chatbots to engage leads even after hours.
CRM integration for streamlined lead management.
Proactive messaging for customized engagement.
Advanced analytics and reporting to assess effectiveness.
Mobile app for support anywhere and anytime.